RBC's artificial intelligence technology also alerts customers about any anomalies and unusual activities in their accounts. After identification, the virtual assistant proactively provides "personalized financial management insights and advice, including predicting future cash flow".
After NOMI was launched, the technology has provided 200 million insights into the bank’s customers.
Also, RBC's mobile app is now used by nearly 3.6 million customers. NOMI has contributed to a major increase in the mobile app's use; from 3 times weekly, the app is now used 5 times weekly on average.
Royal Bank of Canada's AI-driven technology has also increased the opening of savings accounts by 20%.
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