Appointment No-Shows

Goals

Determine if there is a huge trend of no-shows for appointments involving the financial services sector or other types of industries. Identify also the best practices that companies in these industries apply to address no-show problems. The information will be used to deal with the no-show problems of a company.

Early Findings

APPOINTMENT NO-SHOWS

STATISTICS AND INSIGHTS
  • A large majority of bank customers who took the trouble of setting up an appointment showed up for the meeting with the bank officer.
  • Around 84% of these scheduled meetings pushed through while 12% were canceled before the aligned time. A mere 4% of these scheduled meetings resulted in no-shows.
  • Meanwhile, 43% of no-shows happened around the 9:00 am to 10:00 am schedule.
PRACTICES TO CURB APPOINTMENT NO-SHOWS
  • Some of the practices that companies do to avoid no-shows involve reminding their customers about the appointment one day before the scheduled date.
  • The use of appointment scheduling platforms can also help manage appointments.
  • These platforms can consolidate the data points around appointment scheduling to generate relevant insights such as the volume of no-shows, cancelled, or completed meetings.
  • Companies can then draft action plans to prevent no-shows based on these insights.
  • According to business owners, one way to ensure that clients can keep their scheduled appointments is to demand a refundable deposit for the appointment.
  • The amount can be refunded back to the client after the completion of the appointment.
  • Many small business owners were able to see a significant decrease in their no-show rates after they have implemented this scheme.

PROPRIETARY DATABASE SEARCH RESULTS

In addition to this public search, we scanned our proprietary research database of over 1 million sources and were unable to find any specific research reports that address your goals.

Proposed next steps:

You need to be the project owner to select a next step.
Our initial research revealed some statistics and insights on the no-show problems in the financial services space and other sectors. We also found some of the ways that companies address these concerns. Given that, we propose continuing with the research to identify 5-7 more statistics or insights that reveal whether there is a bigger trend of no-shows happening for appointments in the financial sector and other industries. We will also provide 4-6 best practices that companies are applying to address the issues of no-shows. We will indicate also any available success measure that they have once these practices were applied. The geographical focus is the US.
For a more affordable option, we recommend identifying 1-2 more statistics or insights that reveal whether there is a bigger trend of no-shows happening for appointments in the financial sector and other industries. We will also provide a best practice that companies are applying to address the issues of no-shows. We will indicate also any available success measure that they have once they apply this. The geographical focus is the US.