APPOINTMENT NO-SHOWS

• A large majority of bank customers who took the trouble of setting up an appointment showed up for the meeting with the bank officer.
• Around 84% of these scheduled meetings pushed through while 12% were canceled before the aligned time. A mere 4% of these scheduled meetings resulted in no-shows.
• Meanwhile, 43% of no-shows happened around the 9:00 am to 10:00 am schedule.

• Some of the practices that companies do to avoid no-shows involve reminding their customers about the appointment one day before the scheduled date.
• The use of appointment scheduling platforms can also help manage appointments.
• These platforms can consolidate the data points around appointment scheduling to generate relevant insights such as the volume of no-shows, cancelled, or completed meetings.
• Companies can then draft action plans to prevent no-shows based on these insights.
• According to business owners, one way to ensure that clients can keep their scheduled appointments is to demand a refundable deposit for the appointment.
• The amount can be refunded back to the client after the completion of the appointment.
• Many small business owners were able to see a significant decrease in their no-show rates after they have implemented this scheme.

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