Operation Management Consultants

Goals

To understand trends in operations management consulting in terms of what clients are using the consultants for, and what is driving the trends. Additionally, to understand how operations management consultants are positioning themselves.

Early Findings

Definition

  • For purposes of this research, we used the definition of operations management consulting provided by consultancy.org. "Operations consulting, also referred to as operations management, is defined as advisory and/or implementation services that improve a company's internal operations and performance in the value chain. Operations management consulting projects create more effective client operations by advising on and supporting with the implementation of changes to target operating model, functional business processes, management systems, culture and other elements part of the value chain."
  • The types of services offered in operations consulting include organizational operations, sales & marketing, supply chain, sourcing & procurement, finance, business process management, research & development, and outsourcing.

Key Players

  • According to a market report by Kenneth Research, some key players in the space include Accenture, Deloitte, PwC, KPMG, McKinsey, Ernst & Young, A.T. Kearney, The Hackett Group, Bain, and Boston Consulting.

Sustainability

  • In the area of supply chain management consulting, sustainability is a major growth area as companies look to focus on corporate social responsibility (CSR).

Gartner Trends

  • Gartner identified trends in infrastructure and operations for 2020 and they include automation strategy, scaling DevOps agility, IT infrastructure expansion, IoT impact, immersive experience, and hybrid digital infrastructure management. As companies lean into these trends, it is likely they will be looking for expertise to help them navigate.

Field Operations

  • Technological advances have changed the way field operations function, and successful companies will embrace these changes, rather than resisting.

Trends in Human Capital

  • Deloitte published a report on 10 trends in human capital that firms need to be ready for. These include alternative workforce, effective leadership, employee experience, team focus, rewards, and accessing talent.
  • As companies look to address these trends, they will need expert assistance to effectively navigate.

Proposed next steps:

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As we were able to identify some of the key players in the operations management space, we propose continuing the research to describe how some of the firms (in the space include Accenture, Deloitte, PwC, KPMG, McKinsey, Ernst & Young, A.T. Kearney, and The Hackett Group.) position themselves in the operations management consulting space. This would include examining their websites to uncover the services they highlight, anything they do to position themselves as experts or thought leaders, whether and how they provide client case studies, taglines, and any other details found about how they market themselves to potential customers.
Additionally, we propose identifying 2-3 best practices in marketing operations management consulting firms. For each practice we would fully describe the practice, explain why it is considered a best practice, and give 1-2 examples of the practice in use.