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Research Outline
Prepared for Mike G. | Delivered February 8, 2020
Operation Management Consultants
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Goals
To understand trends in operations management consulting in terms of what clients are using the consultants for, and what is driving the trends. Additionally, to understand how operations management consultants are positioning themselves.
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Early Findings
Definition
For purposes of this research, we used the definition of operations management consulting provided by consultancy.org. "
Operations consulting
, also referred to as operations management, is defined as advisory and/or implementation services that improve a company's internal operations and performance in the value chain. Operations management consulting projects create more effective client operations by advising on and supporting with the implementation of changes to target operating model, functional business processes, management systems, culture and other elements part of the value chain."
The types of
services offered
in operations consulting include organizational operations, sales & marketing, supply chain, sourcing & procurement, finance, business process management, research & development, and outsourcing.
Key Players
According to a market report by Kenneth Research, some
key players
in the space include Accenture, Deloitte, PwC, KPMG, McKinsey, Ernst & Young, A.T.
K
e
a
r
n
e
y
, The Hackett Group,
B
a
i
n
, and Boston Consulting.
Sustainability
In the area of supply chain management consulting,
sustainability
is a major growth area as companies look to focus on corporate social responsibility (CSR).
Gartner Trends
Gartner identified trends
in infrastructure and operations for 2020 and they include automation strategy, scaling DevOps agility, IT infrastructure expansion, IoT impact, immersive experience, and hybrid digital infrastructure management. As companies lean into these trends, it is likely they will be looking for expertise to help them navigate.
Field Operations
Technological advances have changed the way field operations function, and successful companies will
embrace these changes
, rather than resisting.
Trends in Human Capital
Deloitte published a report on
10 trends in human capital
that firms need to be ready for. These include alternative workforce, effective leadership, employee experience, team focus, rewards, and accessing talent.
As companies look to address these trends, they will need expert assistance to effectively navigate.
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