Research Outline

Auto and Home Insurance


To determine the changes in consumer preferences brought about by the COVID-19 pandemic. To determine the pandemic impact on insurance plans, claims volume, paperless transactions, and video self-inspect.

Early Findings

Premium Rates

  • According to Forbes, car insurance companies have been asked to "lower or refund premiums due to COVID-19-related lockdowns".
  • On March 23, 2020, the Consumer Federation of California Education Foundation, petitioned for refund/credit premium from car insurance companies. The foundation argued that "fewer accidents will mean bigger profits for auto insurers".
  • On March 18, 2020, the Consumer Federation of America also urged state insurance departments to direct auto insurers to "provide premium offset payments to policyholders whose driving had been affected by COVID-19".
  • The Consumer Federation of America and the Center for Economic Justice wanted auto insurers to offer relief based on miles driven by drivers.
  • Insurance companies that offer pay-per-mile car insurance include Metromile, Milewise, and SmartMiles.
  • According to Deloitte, the COVID-19 medium to longterm impact on auto insurance includes accelerating the demand for pay per use model of insurance.

Claims Volume

  • According to Deloitte, auto insurance claims volume has decreased due to the lockdown.

Paperless/Online/Hands-free Services

  • According to Forbes, "many car insurance companies are limiting in-person interactions and recommend filing claims online, through their mobile apps or by calling customer service".
  • According to a J.D Power report, consumers are seeing new benefits of telematics as traditional barriers to telematics adoption such as privacy and security are not significant enough for them to bother.