Prepared for Jose C. | Delivered June 2, 2020
Auto and Home Insurance
To determine the changes in consumer preferences brought about by the COVID-19 pandemic. To determine the pandemic impact on insurance plans, claims volume, paperless transactions, and video self-inspect.
According to Forbes, car insurance companies have been asked to "lower or refund
due to COVID-19-related lockdowns".
On March 23, 2020, the Consumer Federation of California Education Foundation,
for refund/credit premium from car insurance companies. The foundation argued that "
will mean bigger profits for auto insurers".
On March 18, 2020, the
Consumer Federation of America
also urged state insurance departments to direct auto insurers to "provide premium offset payments to policyholders whose driving had been affected by COVID-19".
The Consumer Federation of America and the Center for Economic Justice wanted auto insurers to offer relief based on
driven by drivers.
Insurance companies that offer pay-per-mile car insurance include
, Milewise, and SmartMiles.
According to Deloitte, the COVID-19 medium to longterm impact on auto insurance includes accelerating the demand for
pay per use
model of insurance.
According to Deloitte, auto insurance claims volume has
due to the lockdown.
According to Forbes, "many car insurance companies are limiting in-person interactions and recommend filing claims
, through their mobile apps or by calling customer service".
According to a J.D Power report, consumers are seeing
of telematics as traditional barriers to telematics adoption such as privacy and security are not significant enough for them to bother.
775 assignments | 5.0