Discrimination in Service and Hospitality Industries
To find information on discrimination in the service and hospitality industries. Information to be searched for will include probability of discrimination taking place in service encounters especially in the service and hospitality industries for the U.S., France, and India.
- Subtle discrimination exists in the hospitality industry. An example is in how white female employees earns higher tips from guests because of their race and how financial service specialist working at a bank gets passed on by customers who are in need of consultation because of age with the customers opting for younger coworkers.
- In 2015, the Equal Employment Opportunity Commission received more complaints of discrimination from the hospitality industry than from any other industry in the United States.
- The Commission sued more hotels and restaurants than any other employers with 86% of the lawsuits involving claims of discrimination based on race, sex, national origin, religion and disabilities. Many of the cases from the hospitality industry revolved around sex discrimination and retaliation claims.
- Additionally, business service companies "were sued 25 times last year, most often for sex discrimination, race discrimination, and disability issues."
- According to a New York Times article, incidents of racial bias have hit major consumer brands that offer services. These brands include Uber, Starbucks and Airbnb.
- In May 2018, The Washington Post ran a story about a hotel clerk at the Country Inn & Suites by Radisson in Newport News, Va who called a black guest a “monkey.”
- In June 2018, Carle Wheeler, an African-American software engineer from Dallas who stayed at the Westin Pasadena in California, "posted a Facebook video showing a white man asking her and her daughter if they had bathed before swimming in the pool."
- In July 2018, an African-American man and his son "returned to their room at the Art Ovation Hotel in Sarasota, Fla., part of Marriott’s Autograph Collection of hotels, to find a racist note in their room."
- The U.S. Equal Employment Opportunity Commission reported that in 2019, a major hotel corporation agreed to pay $85,000, provide $15,000 in paid leave, and offer other relief to a New York employee to settle a discrimination lawsuit.
- The above instances show a high rate of discrimination in the hospitality sector of the United States that needs to be addressed.
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