Qualtrics

Customer Experience

• As an agile platform, this software promotes and improves customer experience by ensuring that companies are in a better position to monitor, respond and improve interactions with their customers.

•  Measure & Baseline - measures customer experience based on independent touchpoint to predict future performance.
•  Predict & Prioritize - outlines customer needs and trends in order of urgency, to gather results with role-based dashboards as well as action plans.
•  Track & Optimize - tracks consumer behavior and patterns across diverse segments, to give companies an edge over their competitors.

mParticle

•  mParticle is ideal for companies that are looking to consolidate their data in one place so that they can easily identify where customers could have an improved experience.

•  Audience Segment - by creating a useful audience segment, a company can re-engage customers by relying on historical context.
•  Calculated Attributes - computed fields sustained using a plethora of streaming events.
•  Rules and Transformations - customer data can be transformed at any stage within the pipeline.

Bitrix24

• To increase lifestyle value, companies need to apply solutions that bar any churn, while expanding and managing more customers.
•  Bitrix24 is a customer success software that has provided ideal solutions to many businesses by analyzing customer behavior, surveying data, and using the results to create a well-balanced score.
• Bitrix24 is a free customer success software has helped companies use less effort, time and resources to the segment and prioritizing their customers based on their profile