Research Proposal

Communication and Collaboration Tools: Deployment Growth Rate


To find out the growth in the number of communication and collaboration tools deployed in the workplace over the last 3 to 5 years.

Early Findings

  • Driven by the growing culture of remote working, the use of online collaboration took off over the past decade.
  • While, as per available estimates, telecommuting rose 79 percent between 2005 and 2012, it now makes up 2.6 percent of the entire American workforce, or 3.2 million workers, according to statistics from the American Community Survey.
  • According to survey results published by, the number of email users in the United States increased from 253.5 million in 2018 to 258.1 million in 2019.
  • This number was expected to reach 262.5 million in 2020 and 269.3 million in 2022.
  • In terms of the prevalence of email as a communication tool in the workplace, 86% of business professionals prefer to use email when communicating for business purposes.
  • In 2015, email users with a business email account received 88 emails a day.
  • The number is currently estimated to have risen to 96 emails received per day.
  • As estimated by Gartner, the global market for social software and collaboration in the workplace is expected to grow from an estimated $2.7 billion in 2018 to $4.8 billion by 2023.
  • The spending on team collaboration apps such as Slack and Microsoft Teams was expected to rise 60% in 2019 compared to 2018, with total spending expected to reach $500 million.
  • Apart from Slack and Microsoft Teams, fast-growing vendors among team chat apps are Twilio, BroadCloud (Cisco), Zoom, Fuze, Dropbox, RingCentral and LogMeIn (Jive).
  • Workplace collaboration facilities, such as ‘Video as a service (VaaS)’ and ‘Communication Platform as a Service (CPaaS)’ were estimated to witness 30% year-on-year growth in 2019.

In addition to this public search, we scanned our proprietary research database of over 1 million sources and were unable to find any specific research reports that address your goals.

Prepared By
Agnidip M.
733 assignments | 5.0