Companies with Virtual Agents/Chatbots

Goals

To identify as many as 500 companies (excluding healthcare) in North America that use virtual agents/chatbots for customer support for purposes of outbound prospecting.

Early Findings

Preliminary research indicates that a precompiled list of companies using chatbots is not available. In 1.5 hours of research, we were able to identify 100 North America-based companies using chatbots for customer service.
  • The spreadsheet with the first 100 companies here.
  • Most of the data points requested are readily available; however, monthly support tickets, monthly visits to the support website, and contact information are going to be more challenging to find.
  • In addition to this public search, we scanned our proprietary research database of over 1 million sources and were unable to find any specific research reports that address your goals.

Proposed next steps:

You need to be the project owner to select a next step.
As we were able to find 100 North America-based companies that use chatbots or virtual assistants for customer service, we recommend completing the first 100 rows of the spreadsheet (5 rows per three research hours).
Alternatively, we could find 400 more North America-based companies that use chatbots or virtual assistants for customer service and complete all 500 rows of the spreadsheet. There would be 30 research hours to find the remaining 400 companies and 300 research hours to find all data points for all companies.
If we remove the monthly support tickets, monthly visits to the support site, and contact person/email, we could do 15 rows per three research hours. With all 500 companies, this would require 30 research hours to find the additional 400 companies, and 102 research hours to find website, employee count, customer service employee count, annual revenue, and VA/Chatbot in use for all companies.