Wonder

Research Outline

Prepared for Jonathan K. | Delivered March 30, 2020

Technology Solutions for Insurance Companies

Goals

Obtain case studies on how large insurance companies integrate a technology solution for improved straight-through processing, use alternative data sources to enhance their underwriting models, and deploy a technology solution to improve their digital portals such as websites in order to enhance the experience of their customers.

Early Findings

Technology Solutions for Insurance Companies
The Allstate Insurance Group
The Allstate Insurance Group is a large insurance firm with over $30.6 billion worth of net premiums written. 
The Allstate Insurance Group has deployed a third-party "image recognition software or computer vision" for faster processing of auto claims.
The software lets drivers upload images of their damaged vehicles on the platform.
The firm reported that it is now able to settle claims within seven to eight hours. This is much faster than the typical one-week claim processing duration before the image processing technology was deployed.

Metlife
Metlife is a large insurance firm with over $59.4 billion worth of market capitalization.
 Metlife has deployed a software from the Cogito technology company that can assess call center conversations.
Through the technology, call center agents are being alerted on how they can enhance their responses based on their tones, number of words, and talking speed, and not just on what the caller is discussing.
According to Metlife, the software has resulted in improved customer experiences while reducing the duration of the calls.

Other Large Insurance Companies for Further ResearchBased on this compiled list, large insurance companies are those with over $1 billion worth of market capitalization or net premiums written.
Some of the large insurance firms that can be further explored for technology solutions deployment include the State Farm Group, Berkshire Hathaway, the Allstate Insurance Group, Liberty Mutual, Progressive Insurance Group, Allianz, American International Group, MetLife, AXA, United Healthcare, Wellpoint, Aetna, CIGNA Corp, and others.

Proprietary Database Search Results
In addition to this public search, we scanned our proprietary research database of over 1 million sources and were unable to find any specific research reports that address your goals. 

Summary of Findings:
Our one hour of research provided examples of how large insurance companies integrated a technology solution for improved straight-through processing.
We defined the large insurance companies as those with over $1 billion worth of market capitalization or net premiums written.
We have also indicated some of the large insurance companies that can be further explored as part of the proposed next steps below.