Research Proposal

IT Services Portfolio Managers - Responsibilities

Goals

To provide a list of responsibilities for "IT Services Portfolio Managers" who manage software-related services and IP assets.
  • Focus on IT Services Portfolio Managers who manage software-related professional services such as predefined packages of one to three-day workshops and other Intellectual Property services and assets.
  • Provide a list of responsibilities in bullet points with a one-sentence description of each.
  • A sample set of responsibilities for a role in the financial industry can be viewed here. Include similar information but for the Intellectual Property services.

Early Findings

Data Availability

  • The initial round of research indicates that data specific to the responsibilities of IT Services Portfolio Managers who manage IP assets and/or service sets/packages of one to three-day workshops is unavailable in the public domain.
  • However, data on the responsibilities of IT Services Portfolio Managers who manage software-related services/service portfolios in general is available.

Responsibilities of IT Services Portfolio Managers

  • Note: The text in brackets can be replaced with the company name and the relevant team/department names.
    • Develop and implement a strategic service management strategy and implementation plan for [the company's] professional services and service packages. Align the service management strategy with [the company's] goals by prioritizing and managing current and future service delivery projects and initiatives.
    • Collaborate with the [relevant departments and teams including IT Service Owners, IT Management and other IT roles] to develop, maintain, and implement the service management strategy and implementation plan.
    • Develop, maintain, and implement service management and delivery policies, procedures, and standards.
    • Optimize [the company's] existing IT Service Portfolio and Service Catalogue.
    • Prepare and communicate business and/or technology alignment plans to the [IT management team], service partners, clients, customers, and other stakeholders.
    • Lead and optimize the customer journey and experience for [the company's] professional services. Provide feedback, and when necessary, escalate service and/or process-related issues and key development needs to the [appropriate departments and teams].
    • Monitor and maintain service [desk] tools and applications.
    • Prepare reports about [the company's] professional services based on portfolio performance, service incidents, and customer feedback.
    • Maintain up-to-date information about [the company's] Service Portfolio and services.
    • Remain up-to-date with the current and emerging industry trends and best practices.
    • Evaluate and communicate risks associated with investments and purchases related to service management.
    • Collaborate with [IT Managers/Service Owners] to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.

Summary

  • During the initial round of research, we have reviewed the functions, roles, and objectives for Service Portfolio Management as well job postings for IT Service Portfolio Managers by Lancaster University, EBSCO, and Swarovski to provide a list of responsibilities for IT Services Portfolio Managers.
  • Data specific to the responsibilities of IT Services Portfolio Managers who manage IP assets and/or service sets/packages of one to three-day workshops is unavailable in the public domain. Therefore, we have focused the initial research on software-related services/service portfolios in general.
  • We recommend reviewing the responsibilities of Intellectual Property Managers and Intellectual Property Asset Managers from different industries and providing responsibilities that may be relevant to the role of IT Services Portfolio Manager.
Prepared By
Sameen B.
696 assignments | 5.0