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Research Outline
Prepared for Jack M. | Delivered December 31, 2021
IT Services Portfolio Managers - Responsibilities
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Goals
To provide a list of responsibilities for "IT Services Portfolio Managers" who manage software-related services and IP assets.
Focus on IT Services Portfolio Managers who manage software-related professional services such as predefined packages of one to three-day workshops and other Intellectual Property services and assets.
Provide a list of responsibilities in bullet points with a one-sentence description of each.
A sample set of responsibilities for a role in the financial industry can be viewed
here
. Include similar information but for the Intellectual Property services.
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Early Findings
Data Availability
The initial round of research indicates that data specific to the responsibilities of IT Services Portfolio Managers who manage IP assets and/or service sets/packages of one to three-day workshops is unavailable in the public domain.
However, data on the responsibilities of IT Services Portfolio Managers who manage software-related services/service portfolios in general is available.
Responsibilities of IT Services Portfolio Managers
After reviewing the functions,
roles, and objectives
for
Service Portfolio Management
as well as job postings for IT Service Portfolio Managers by
Lancaster University
,
EBSCO
, and
Swarovski
, we've compiled a list of responsibilities for IT Services Portfolio Managers who manage software-related services below.
Note:
The text in brackets can be replaced with the company name and the relevant team/department names.
Develop and implement a strategic
service management strategy
and implementation plan for [the company's] professional services and service packages. Align the service management strategy with [the company's] goals by prioritizing and managing current and future service delivery projects and initiatives.
Collaborate with the [relevant departments and teams including
IT Service Owners
, IT Management and other IT roles] to develop, maintain, and implement the
service management strategy
and implementation plan.
Develop, maintain, and implement service management and delivery
policies, procedures, and standards
.
Optimize [the company's] existing
IT Service Portfolio
and Service Catalogue.
Prepare and communicate business and/or
technology alignment plans
to the [IT management team], service partners, clients, customers, and other stakeholders.
Lead and optimize the
customer journey
and experience for [the company's] professional services. Provide feedback, and when necessary,
escalate
service and/or process-related issues and key development needs to the [appropriate departments and teams].
Monitor and maintain service [desk]
tools and applications
.
Prepare reports about [the company's] professional services based on portfolio performance,
service incidents
, and customer feedback.
Maintain up-to-date information about [the company's]
Service Portfolio
and services.
Remain up-to-date with the current and emerging
industry trends and best practices
.
Evaluate and
communicate risks
associated with investments and purchases related to service management.
Collaborate with [IT Managers/Service Owners] to prepare
business-case justifications
and cost-benefit analyses for new service management initiatives and purchases.
Summary
During the initial round of research, we have reviewed the functions,
roles, and objectives
for
Service Portfolio Management
as well job postings for IT Service Portfolio Managers by
Lancaster University
,
EBSCO
, and
Swarovski
to provide a list of responsibilities for IT Services Portfolio Managers.
Data specific to the responsibilities of IT Services Portfolio Managers who manage IP assets and/or service sets/packages of one to three-day workshops is unavailable in the public domain. Therefore, we have focused the initial research on software-related services/service portfolios in general.
We recommend reviewing the responsibilities of Intellectual Property Managers and Intellectual Property Asset Managers from different industries and providing responsibilities that may be relevant to the role of IT Services Portfolio Manager.
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