Customer Feedback Tools
Delivered September 20, 2019. Contributor: Dagmawit W.
Goals
To obtain a list of solutions for collecting customer feedback or conducting a short survey in order to present a client with options.
Early Findings
- This spreadsheet will present the name, the website link, cost, features, and sources.
FEEDBACK NOW
- This system gathers information, analyzes it in real-time, and makes the necessary changes.
- These are easy to use plug-and-play devices.
- The layout can be customized to blend in with the client's branding.
VIEWPOINT
- This system offers kiosks, tablets, and multichannel platforms for the collection of customer feedback. The tablet option allows one to go to the customer.
- This information from the customer is analyzed in real-time; "Capture-Analyse-Improve."
- One can choose to use the smiley face surveys or push-button feedback. One can customize this platform to meet their own needs.
SAYWAY
- This product consists of three sections; hardware (Kiosk), software, and reporting.
- These three work seamlessly with one another for real-time customer satisfaction.
- This system ensures that the customer is at the center of the services provided.
Proposed next steps:
You need to be the project owner to select a next step.