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Research Outline
Prepared for Alistair H. | Delivered September 20, 2019
Customer Feedback Tools
Review your project details
Goals
To obtain a list of solutions for collecting customer feedback or conducting a short survey in order to present a client with options.
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Early Findings
This spreadsheet
will present the name, the website link, cost, features, and sources.
FEEDBACK NOW
This system
gathers
information, analyzes it in
real-time
, and makes the necessary changes.
These are easy to use
plug-and-play
devices.
The layout can be
customized
to blend in with the client's branding.
VIEWPOINT
This system offers
kiosk
s, tablets, and multichannel
platforms
for the collection of customer feedback. The tablet option allows one to
go to
the customer.
This information from the customer is analyzed in
real-time
; "Capture-Analyse-Improve."
One can choose to use the
smiley face surveys
or
push-button
feedback. One can
customize
this platform to meet their own needs.
SAYWAY
This product consists of three
sections
; hardware (Kiosk), software, and reporting.
These three work seamlessly with one another for real-time
customer satisfaction.
This system ensures that the customer is at the
center
of the services provided.
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