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Research Outline
Prepared for Sunghee H. | Delivered October 7, 2019
Document/Knowledge Management System
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Goals
To understand the market landscape for document management and knowledge management systems for financial services companies.
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Early Findings
Document management systems (DMS) are
used
to store, manage and track documents electronically. The system should control and organize the documents (or document images). These systems should have document capture, workflow, repositories, COLD/ERM, output systems and retrieval systems. It should
track and control
the documents, especially helping in creating
audit trails
.
Whereas knowledge management systems (KMS) are more general, in that they
control and store
knowledge itself rather than just documents. It should improve collaboration, locate the knowledge source(s), find any hidden knowledge and overall enhance the knowledge management process.
However, defining knowledge management systems is difficult, as there is
no universally agreed-upon
definition.
Therefore, while the two could
overlap
, in that a DMS can exist within a KMS, they are slightly different.
Modern
K
M
S
s
do generally help organize and manage documents.
One
source
verifies this and describes
K
M
S
s
as a more holistic product. Their intent is document management, yes, but it also goes beyond that "with the goal of retaining various types of organizational knowledge". For example, a KMS could include a document library along with other tools like a wiki, knowledge base, collaboration elements and a robust search tool.
Businesses are encouraged to closely examine their needs and motivations before determining which tool (DMS or KMS) they need.
C
a
p
t
e
r
r
a
's top
K
M
S
s
are
Z
e
n
d
e
s
k
, Thought Industries,
B
l
o
o
m
f
i
r
e
,
L
i
t
m
o
s
LMS, SABIO Knowledge Management, Knowledge Center, Bold 360,
I
n
m
a
g
i
c
Presto,
Z
o
h
o
Desk and
F
a
v
r
o
.
TechRadar
's list of top
D
M
S
s
includes
T
e
m
p
l
a
f
y
, M-Files,
D
o
c
u
w
a
r
e
, MasterControl Document Control and XaitPorter.
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