IMPROVING MOOD/AMBIENCE

• Taco Bell, Mc Donald's, Starbucks are leading an industry-wide shift toward the dine-in experience.

• Taco Bell is now in the process of opening its Cantinas in various cities in the US.
• These cantinas have an open kitchen and modern design with custom murals to attract urban consumers.
• Every location is customized to the different locations which encourages dining. They offer exclusive menus and even allow customers to change the playlist using their phones.
• These cantinas will also have a self-service kiosks making it easier for customers to order.
• Taco Bell plans to open 300 Cantina locations in the US by 2022.

• They opened a Reserve Roastery in New York City in 2018. They also have roasteries in Seattle, Shanghai, Milan, and Tokyo.
• The NYC location is a high-end 23,000-square-foot with features that make it nearly impossible to resist dining in. These features are;
• A genuine coffee-roasting plant
• A full-service bar
• Mixology stations
• A terrarium
• A 2,000-pound copper sculpture of the Starbucks Siren

INNOVATIVE STARTUPS

• This company partners with restaurants for events to create a great meal experience for parents and their children.

•  DineTime and Connect Smart Kitchen have partnered to create a platform that can be integrated onto the restaurant's app or website to allow customers to place their order online and get onto a wait list. This way, the customers will know how long their food will take to be ready. Once they arrive at the restaurant, the customer will experience personalized service.
• One example of a QSR that is implementing this is Boston Pizza. The restaurant was on track to implement this in 300 restaurants across Canada by the end of 2018.