Temporary Work in Luxury Hotels

Goals

To evaluate the market size of temporary field workers in luxury hotels in major cities. The evaluation would ideally be based on the volume of temporary worker wages or the number of shifts worked by temporary workers. The information is to be used by a startup working in the area of HR field personnel placement in luxury hotels.

Early Findings

Paris

  • There are 89 five star hotels in Greater Paris and 469 four star hotels.
  • Temporary employment is referred to as non-regular employment in France. Temporary workers are non-regular employees.
  • The typical temporary worker in France is a young man, blue-collared unskilled, working in the car industry, construction industry, or food industry. Temporary work in the services industry is almost exclusively the domain of women and covered by fixed-term agreements.
  • There has been an increase in the number of non-regular employees in recent years.
  • Temporary agency work is predominantly used to cover absenteeism and cover seasonal highs. The hotel industry is an example of an industry that uses the terms associated with temporary contracts, but the contracts tend to be permanently present.
  • In France, non-regular employment tends to be focused in industries that are low skill, low wages, hard, and in many instances, dangerous.
  • French labor law is quite rigid, and maximum durations are enforced for contracts of this nature. They are typically between 9 and 24 months, depending on the industry.
  • In recent years the luxury hotel industry in Paris has faced disruption as workers have gone on strike over the arduous working conditions and low wages. Luxury hotels have been targeted in these protests.
  • The industry suffers from high staff turnover.
  • The Hyatt has a policy of sub-contracting the housekeeping services, which contributes to the low wages and high turnover.

Berlin

  • Temporary work agencies almost exclusively find work for temporary workers in Germany. There has been a trend in Germany recently, which has seen increasing numbers of people being employed as temporary workers.
  • While the labor market in Germany has been "freed up" in recent years, it is still relatively rigid when compared to other countries.
  • In Germany, temporary workers are generally considered the employee of the temporary work agency rather than the company they are working with.

Madrid

  • The rates of pay are notoriously low in Spain. There is a reliance on temporary workers in many industries, including the hotel industry.
  • According to statistics, the lowest-paid workers in Spain are typically "young, foreign, unskilled women working in the hospitality industry on temporary contracts."

Summary

  • In our first hour of research, we have attempted to focus on the hotel industries of Paris, Berlin, and Madrid. We were unable to locate the required information for any of these markets, and our research suggests that this information is not publicly available. The likely reason is that the hotels are public entities that do not disclose this information because it is commercially sensitive. It is unlikely this information will be available for any of the other markets of interest.
  • We were able to locate some general information about the temporary worker market in France, Germany, and Spain, which we have detailed above. The number of luxury hotels was available for some of the markets, but not all.

Proposed next steps:

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