Prepared for Matt K. | Delivered September 18, 2019
Hospitality Technology Landscape
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To obtain a list of companies with contact information that are providing technology solutions for the hospitality industry that focus on guest services and experience for the purposes of creating a market map.
Preliminary research found an additional 10 technology companies in the U.S. that are developing tools for the hospitality industry.
is an app that hotels can provide to their guests that allows them to "access to all...
on their smartphone or tablet."
The app minimizes check-in time and allows hotels to
maximize guest spending
, gather guest feedback, and build long-term relationships.
Guests can be reached in real time via
, which are delivered even if the application is not in use at the time.
RoomAssistant can be reached through
or via a free instant call that can be initiated on its
SmartTouch is concierge software developed by
Hotels can design a bespoke concierge app that will deliver a "
cutting edge luxury experience
for guests that guarantees a greater uptake of amenities and venue services."
Requests for services and amenities are handled through the app, which frees up staff to "spend quality time with guests in the moments they most expect and need the
highest level of service
Incentient can be contacted by filling out
GLAD TO HAVE YOU
Glad to Have You
a hospitality app developed by
The Glad to Have You app "provides guests all the information they need about [a]
and integrates with [various] property management software."
The app can provide restaurant recommendations, directions to local attractions, and instructions on how to access services and amenities, which has shown to reduce calls and emails to property managers by
Property managers can also access analytics and reporting tools to "increase revenue through
before, during, and after a guests’ stay."
HomeAway Software can be contacted at
or by completing
is a hotel management software product that is designed for "
independently minded hosts
, guesthouse and hotel owners."
The software helps hoteliers and hosts with
10 units or fewer
with managing bookings, check-ins, check-outs, payments, and confirmation emails.
Roombler includes a
, which allows guests to book properties directly and it also
with Airbnb, Agoda, Booking.com and Expedia, among others.
To contact Roombler, use the
on its website or
Fuel is a "
customized white-labeled mobile app
designed for hoteliers of any size."
This app includes features like
mobile check-in, mobile check-out
, keyless entry, the ability to purchase additional services, room selection, the ability to request special amenities, and customized alerts.
Hoteliers can send personalized messages to guests during their stay and
after their departure.
It also offers full booking services, packing lists, and itinerary building tools for guests to use
prior to arrival
Fuel can be contacted at
or via its
online website form.
is an itinerary planning app that offers users the ability to customize a day-by-day travel itinerary for free.
Users are able to enter their travel preferences and be matched with over
230,000,000 data points
that include best places to visit, best times to visit, reviews, transportation options, and "
The planning engine helps travelers
minimize their travel time
, see what attractions are open, and receive recommendations on how much time to spend in each place.
Inspirock can be contacted through
on its website.
is a hospitality customer service and communication tool that "allows hotels and guests to
via SMS and Mobile Messaging before, during, and after their stay."
The tool features
multi-channel guest messaging
, team messaging, live chat, automated messaging, guest surveys, translation services, analytics, reporting, and automatic and suggested replies.
Whistle offers integration to
property management systems
and provides a digital front office platform where all communications can be tracked and initiated.
Whistle can be contacted by phone at
or by email at
is a customizable hotel app from
mobile check-in services with room upgrade options, paid check-out extensions, the ability to re-book the property, the ability to purchase activities and enhancements, detailed itineraries, and the ability to share information about the property.
In addition, hotel management can
and special offers to guests before, during, and after their stay.
IQWare can be contacted by phone at
or by completing the
is a hospitality app that allows hoteliers to communicate with their staff.
Hotel employees can use the app to
, see activity information, access FAQs, and receive immediate updates.
such as initiating and logging maintenance tickets, hazard tickets, guest complaints, and more can be automated through the app.
Staff members also have access to
and the hotel's agenda so they are ready to assist guests immediately. In addition, guest tickets can be opened within the app.
Connectstream can be contacted via email at
is a mobile check-in app developed by
This app allows hotels to
late check-ins and check-outs, offer room upgrades, provide ancillary services, and improve housekeeping efficiency.
Zest integrates with
property management systems
and allows guests to check-in or check-out via the web or a mobile device.
The app also offers
, keyless entry, and bill review.
StayNTouch can be contacted via phone at
or by completing the