Prepared for Omer P. | Delivered June 24, 2020
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To provide a company overview of https://sddhelp.ru/, including information about the revenue, gross margins, unit economics, company structure, clients, and the number of employees.
Information about https://sddhelp.ru/, and the company that owns and operates the website, Good Deeds Services, is very limited. Good Deeds Services is a private company, which means it is not required to publish financial reports (which can be used to determine revenue, gross margins, and unit economics). Additionally, the company is a new company, founded in 2018, which is likely the reason why information about the company is not publicly available. Some information that could be gathered about the company and its services is presented below.
The website https://sddhelp.ru/ is owned and operated by "Служба добрых дел" (Good Deeds Services), a
Russian limited liability company based in Moscow
The Good Deeds Services company
started as an internal technical support division
of the ESET antivirus company in 2017. However, the team grew quickly, and began to provide technical support not only for ESET, but
also for its individual customers
. The team decided to branch off ESET and to create a standalone company, the Good Deeds Services company,
founded in January 2018
The company employs a remote team of technical service engineers that are professionally certified by ESET. Eight of these engineers are
listed on the company's website
According to LinkedIn estimates, the Good Deeds Services company employs
between 11-50 people
, out of which
currently have a LinkedIn account.
is the founder and CEO of Good Deeds Services. He is also the founder of
"Цифровой Базар" (Digital Bazaar)
, a software, content, and services distribution company he founded only
after starting Good Deeds Services.
Like most startups, the company structure of Good Deeds Services appears to be pretty flat, judging by the positions of its employees that have a LinkedIn account. Mateev is the CEO. A b
usiness development director
heads the sales team and reports to the CEO. Additionally, the company appears to have people working in
customer service, digital marketing, and software development
Good Deeds Services primarily operates a remote-based technical/IT support service. The service is based on a subscription model, and the price is determined according to the number of devices. The cost of a 1-year subscription for one device is
($50) for three devices, and
($65) for five devices.
For the annual subscription, clients receive the ability to place an
unlimited number of technical support calls
during the year. The technical issues are solved in
45 minutes on average
, and customer support is offered 24/7. Good Deeds Services claims that it has
resolved 5,321 problems
its customers have had with their devices.
The devices that the company works with
laptops, PCs, smartphones, tablets, gaming consoles, household appliances, smart TVs, and Internet of Things (IOT) devices.
Good Deeds Services claims to be able to resolve most typical IT issues that represent a problem for its clients.
services the company offers include
computer acceleration, computer diagnostics, Wi-Fi router setup, virus removal, and computer setup services.
In addition to the standard subscription, the company also offers one-time online support for
($14.3), and an on-site visit of a computer specialist for
The company also offers
technical support services to small businesses
. However, judging by the
customer testimonial section of the website
, most of the company's clients are individual users.