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Research Outline
Prepared for Valentina B. | Delivered November 1, 2019
Food Delivery Apps: Customer Acquisition Strategies
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Goals
To obtain case studies of food delivery apps that have conducted successful consumer-focused campaigns for acquisition. To determine the channels and messaging that were most successful to build strategy and communication ideas for a business pitch.
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Early Findings
Zomato
Zomato first started off as a
search and discovery platform
for the restaurant industry.
It provided information on the various
restaurants
, menus, and
prices
.
It offered in-depth information for
1.4 million
restaurants across
23 countries.
With time, it evolved into a
food delivery platform
.
Its target audience is aged between
18 and 35
and is tech-savvy.
Marketing Strategies
Search Engine Optimization
(SEO)
Its organic traffic is
6,719,882
every month.
Zomato takes up
keywords
and creates pages/links out of them. It ranks high on a number of keywords.
We are not able to determine how it utilizes SEO as this information is not
public
.
Furthermore, Zomato gets back-links from
12,274,172 unique domains.
Additionally, it gets "
233 back-links
from high authority domains such as
.gov
and
.edu
domains."
For all these reasons, it has garnered high website
traffic
.
Social Media
Marketing
As of mid 2019, their social media pages had the following follower count:
Instagram:
163,000 followers
Facebook:
1,913,566 followers
Twitter:
1.44 million followers
On these platforms, they post ingenious messages linking to
current events
, TV shows, and
movies
. Examples include:
During the
2016 Olympics season
, Zomato used the logo as circular coffee stains in a goldish-brown color with the statement "If
coffee-drinking
was a sport, we would take the gold!"
Tagging on
current affairs
, they used the imagery of creating a border wall with
Tacos
with the message "Make Tacos,
Not Walls
"
They also used phrases that associated with shows such as "
How I ate
your butter" and "Game of
Cones
."
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