To obtain 5 stats about chatbot relevance in the next 3-5 years. Specifically to get statistics and insights that surround One: why are chatbots relevant now, how are they being used, and how many companies use them. Then additionally, Two: why are chatbots relevant for the future, and what is the expected return on investment of using them in a business instead of a traditional agent approach. Hypothetical examples of trends/insights/statistics could include (but not be limited to): companies are increasingly using chatbots, chatbots are replacing traditional agent-customer relationships, people have expectations for how quickly they can get feedback about questions they have. (In other words, a few seconds from a chatbot, 24/7, instead of taking a while when working with someone over the phone). The ideal response would have good source integrity from credible and reliable sources.