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Research Outline
Prepared for Carmen P. | Delivered July 14, 2019
Importance of Emotional Intelligence
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Goals
To understand the importance of emotional intelligence, how it is used to drive decisions, and how it can be used as a differientiator in business, specifically within the consulting industry.
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Early Findings
A
consulting firm's success
is dependent on the expertise of it's consultants and it's relationships with clients.
Most consulting firms can claim a
team of experts
, so in order for the firm to be successful, the experts must cultivate meaningful and valuable relationships with clients.
It is difficult for a firm to
differentiate themselves
based on team expertise alone with so many other firms having expert teams and consultants.
"The
critical factor
for success in consulting is not simply expertise (IQ) but emotional intelligence (EQ)."
In addition, building
valuable relationships
within the firm between colleagues can result in a constructive and collaborative team.
According to studies on emotional intelligence, EQ can be the biggest predictor of
performance and leadership
.
The
five components
of emotional intelligence are self-awareness, self-control/self-management, motivation, empathy, and social skills.
Self-awareness
involves knowing your strengths, weaknesses, drivers and impact on other people. It manifests as self-confidence. A self-aware person can work comfortably within deadlines through proper time managment.
Self-control
/self-management involves being able to control impulses and moods. It manifests in trustworthiness, integrity, and the ability to accept change. A person with self-management skills is able to overlook failure in order to find productive solutions.
Motivation
involves enjoying achievement, passion for work, optimisim, and a desire to improve.
Empathy
involves understanding the feelings of others especially in terms in decision making. It manifests in hiring and retaining talent, developing others, and sensitivity to other cultures.
Social skills
involves building relationships. It manifests in the ability to influence and move people in the desired direction.
Critical skills
found in people with high emotional intelligence include: stress tolerance, time management, anger management, trust, assertiveness, accountability, flexibility, presentation skills, social skills, customer service skills, communication, team work, empathy, tolerance to change, and good decision-making.
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