To determine how law firms and legal departments in Canada and the U.S. make their software purchasing decisions. This information will be used to help understand the purchasing behavior of this target audience. This research should focus on the following areas:
- why law firms and legal departments choose the software solutions (particularly document management software) they do
- their barriers to switching software platforms
- their openness to cloud-based solutions
- if possible, who the key decision makers tend to be within this cohort when it comes to purchasing products (partners, lawyers, paralegals)