Level Agency Knowledge Base Research

Goals

Determine the top players in the area of company knowledge bases.

Early Findings

  • We were unable to identify top knowledge base providers by market share. However, we were able to identify top knowledge base providers based on expert recommendations.

Top Knowledge Base Providers

  • Zendesk, Bloomfire, Zoho Desk, Document360, Bitrix24, ProProfs KnowledgeBase, Atlassian Confluence, ServiceNow Knowledge Management, Inkling Knowledge, Remedy Knowledge Management, Guru, Inbenta Knowledge Management, Tettra, KnowledgeOwl, Helpjuice, RightAnswers, ComAround Knowledge, MyHub, eXo Platform and IntelligenceBank were all recommended by FinancesOnline.
  • Zendesk, Bloomfire, HappyFox, Capacity, Guru, Yext, Knowledge Center, Happeo, Bold360 and Zoho Desk were recommended by Capterra.
  • Oracle RightNow, Confluence, Helpjuice, Bloomfire and Document360 were all recommended as well.
  • Recommended by HubSpot were internal software management systems HubSpot, Guru, Bitrix 24, Sabio, Quip, ServiceNow, Bloomfire, Helpjuice, Tettra and Intelligence Bank.
  • By identifying the most commonly named products in this list with at least two mentions each, it was determined that Bloomfire, Guru, Helpjuice, Zendesk, Doc360, Confluence, ServiceNow, Tettra and Intelligence Bank were the most commonly recommended.

Proposed next steps:

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