To determine the link between soft skills and job performance to inform the development of an employee competency framework to validate the impact that soft skills have on employee performance.
- Soft skills are traits that are desired in every employee. Some examples include leadership skills, communication skills, a positive work attitude, and teamwork.
- The most important skills desired for employees are communications, teamwork, motivation, problem-solving, enthusiasm, and trust.
- The most important soft skill that an employer desires in an employee is communication. This needs to be instant and effective.
- A research study of 810 employees from nine different companies showed that:
- 14.5% increase in performance because of the employees' acquisition of soft skills.
- The training method that involved a time-space between the lessons resulted in a 27.9% increase in performance.
- This concludes that the employees’ acquisition of soft skills and the training method adopted by the trainer influence achievement.
- Literature suggests that 15% of one's success depends on hard skill while 85% depends on soft skills.
- Most employers tend to hire, retain, and promote those with strong soft skills.
TOP FIVE SOFT SKILLS REQUIRED BY EMPLOYERS IN 2019
- The top five skills that employers desire from their employees are communication skills, interpersonal skills, critical thinking and problem-solving skills, project management, and management and supervisory skills.
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