Glass Doctor Case Study

Challenge

• Glass Doctor operates in a highly competitive service industry and provides services like glass installation and repair.
• In this regard, to remain in business, the company must provide world-class customer services to enhance its reputation.
• In the services sector, businesses need real-time answers; however, for over three decades, Glass Doctor relied on legacy communication systems with limited functionality resulting in slower response times and employee stress.

Solution

• To overcome the communication and workflow challenge, Glass Doctor contracted Ring Central and Glip.
• Ring Central provided a comprehensive phone service solution, while Glip provided a collaboration workspace.
• Ring Central’s robust phone service and Glip’s collaboration workspace enabled the staff and executive to communicate in real-time from anywhere, anytime, and with the correct teams.

Results

• In the end, Ring Central’s phone solution and Glip’s collaboration platform enabled Glass Doctor employees to hold conference calls and video chats wherever they were.
• The tools also helped Glass Doctor’s management to create training videos for its staff.
• Ring Central and Glip’s tools allowed Glass Doctor’s management to ask questions and get answered right away by directing the question to the right teams.
• With the help of Ring Central and Glip, Glass Doctor improved its bottom lines, boosted efficiency, and improved customer ratings.
• Overall, the services company achieved a 10% higher efficiency.