Prepared for Beckway G. | Delivered March 29, 2021
Workflow Examples / Case Studies
To identify Workflow examples / case studies (at a high level most likely) and services companies that have high marks for their ease of doing business and simplicity to create and transact a work order.
Glass Doctor Case Study
Glass Doctor operates in a highly competitive service industry and provides services like
glass installation and repair
In this regard, to remain in business, the company must provide
world-class customer services
to enhance its reputation.
In the services sector, businesses need
; however, for over three decades, Glass Doctor relied on
legacy communication systems
with limited functionality resulting in slower response times and employee stress.
To overcome the communication and workflow challenge, Glass Doctor contracted
Ring Central and Glip
Ring Central provided a
comprehensive phone service solution
, while Glip provided a
Ring Central’s robust phone service and
Glip’s collaboration workspace
enabled the staff and executive to
communicate in real-time
from anywhere, anytime, and with the correct teams.
In the end, Ring Central’s phone solution and Glip’s collaboration platform enabled Glass Doctor employees to
hold conference calls
wherever they were.
The tools also helped Glass Doctor’s management to
create training videos
for its staff.
Ring Central and Glip’s tools allowed Glass Doctor’s management to
ask questions and get answered
right away by directing the question to the right teams.
With the help of Ring Central and Glip, Glass Doctor improved its
, boosted efficiency, and
improved customer ratings
Overall, the services company achieved a
1163 assignments | 5.0