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Research Outline
Prepared for Michelle S. | Delivered August 6, 2019
Office Morale Boosting Satellite Office
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Goals
To find ways to boost the morale of a satellite team based far from head office. This information will be used to motivate a team based in Los Angeles, while the head office is in New-York.
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Early Findings
One of the main challenges for companies having satellite locations is to maintain
employee engagement.
The important issue is to avoid a situation of "
us vs them".
Tackling this challenge can be done through
4 different ways
: same benefits for all offices, keeping satellite employees in the communication loop with head office, setting goals for them and providing them with a nice office environment.
Equal Benefits
Companies located in satellite locations should have access to the
same benefits
as the ones based at the head office.
Strong Connection through Communication
This can be done by making the teams located in these satellite offices
fully connected w
ith head office.
The use of
video-conferencing
, in this case, can be much more effective to stay engaged and build relationships than voice-only calls.
In order to build a rapport between people in the satellite office and workers in headquarters, video or call meetings between the two can incorporate some
open-ended personal questions,
to make employees talk about each other and know each other better.
The channel of communication should be open between employees and anyone in the company, to allow colleagues from different cities to communicate and collaborate in a simple and efficient way. Communication tools such as
Slack
can be useful for that purpose.
Head office should regularly keep satellite employees
in the loop
of what is happening at the company so that they can feel connected.
Office Design and Space
Another way to build this engagement is through
office design and space.
The office should be designed with
employee engagement
in mind.
Goals and Objectives
It will also be important to discuss with teams in the satellite office how they can c
ontribute to achiev
ing the company's goals so that they can feel valued.
Training and upskilling
can be an effective motivational tool as well. Companies can offer free online courses to their employees in their field, with a possibility to move to a
better role
thanks to their new skills.
Rewarding employees
who perform well will contribute to boosting morale, by handing bonuses or promotions to workers who achieve exceptional performance.
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