Research Outline

Telehealth Services and Mental Healthcare


To provide information on telehealth services and the mental health industry, including the number of people using the services, market sizes, and information on providers and practitioners--U.S. and global statistics.

Early Findings

Key Statistics in Telehealth and Mental Health

  • According to American Telemedicine Association (ATA), more than half of all U.S. hospitals have a telehealth program.
  • In 2019, it was estimated that about 9.6% of Americans had used telehealth services but 74.3% either lacked awareness or had no access to the services.
  • However, most recent survey data in the United States shows that in the age of COVID-19, 19% of respondents have tried telehealth.
  • In April 2020, CNBC reported that "the adoption of telemedicine shifted into hyper-drive [in March], with virtual health-care interactions on pace to top 1 billion by year’s end" and March figure showed a surge of 50% amid the pandemic.
  • The global market size for behavioral/mental healthcare is projected to be around $240 billion by 2026 with a CAGR of 2.5% between 2019 and 2026.
  • The global market size for behavioral/mental healthcare software & services is projected to reach $5.06 billion in 2026 with a CAGR of 13.1% between 2019 and 2026.
  • In the United States, the market size of the mental health and substance abuse industry is estimated to be $18.7 billion, measured by revenue, in 2020.


The initial research has provided brief findings on key statistics in telehealth services and the mental health industry. However, there are more statistics to cover in order to answer all the questions raised. Thus, we suggest the proposed next steps below to provide more details.