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Research Outline
Prepared for Kathy L. | Delivered April 3, 2020
Swisse Presence and Perception - Australia and China
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Goals
To understand the perception of Swisse by identifying how the brand is seen in the Australia and China markets
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Early Findings
Australia
Ultivite multivitamin products are some of the
biggest sellers
in Australia. These products were initially launched in 1990, and
Ultivite
for women, which was launched first, became the flagship of the company.
In 2018, Swisse had
19.9%
of the market share in Australia.
In 2020, Swisse launched its first
hemp-based
line of products in association with Bod Australia, which could bring the company closer to younger consumers.
Swisse is perceived as
Australian-Made
, and consumers expect that products from such a brand have been tested before they were placed on the market.
Consumer focus groups in Australia have reported that they trust known
brands
more, regardless of their origin. However, the fact that Swisse is well-known and perceived as an
Australian brand
increases consumer trust.
Furthermore, a majority of consumers show
loyalty
toward the brand, and a reluctance to switch brands.
China
Swisse has been present in China since
2014
when it started selling its products through eCommerce.
After becoming part of the H&H group, it officially launched in China, where it was named the "number 1 import brand for nutrition and health food" in
2018
.
As the presence of the brand grows, so do the local stores. In
2019
, Swisse launched its first flagship store in Shanghai.
In 2018, China represented
36.6%
of total global sales for Swisse.
The company has partnered with pharmacies and personal care stores in China to offer its
products
.
Digital marketing
is especially noticeable in China, where consumers use this media to evaluate their product purchases.
Despite this, high-traffic locations such as
airports
are places were advertisement is strategically placed to reach more customers.
The brand has been constantly associated with positive and
inspirational activities
.
Overall, Chinese consumers perceive
Australian brands
as clean and green, which makes the marketing of the "Australian brand" instrumental.
Australia & China
The brand has recently focused on the
under 28
population in both markets.
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