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Research Outline
Prepared for Carter B. | Delivered January 7, 2020
Discount Club Tactics
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Goals
To understand the tactics used by discount clubs companies in the US, like Costco,
B
J
s
, and AAA, to gain loyalty from their members to create a better understanding of how discount clubs retain members.
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Early Findings
Costco Memberships
Costco
offers a personal and business membership. Both have a standard and an executive membership level. The personal and business standard membership is $60, while the personal and business executive membership is $120.
The difference between the four membership types relates to the additional services offered. All
memberships
receive a free card that is valid at all Costco locations globally.
Features that are unique to both the personal and business
executive membership
are a 2% reward on annual Costco and Costco travel purchases and extra benefits on select Costco services.
The standard business and executive
business memberships
also include the ability to purchase for resale and the opportunity to add additional people to the membership for a fee of $60.
Costco also offers a student membership for $20. This opportunity is offered through
UNiDAYS
and requires membership to the UNiDAYS website to access. Upon signing up for the personal membership, students also receive a $20 Costco gift card and a Google Nest Mini.
A
military membership
that offers additional savings and free products to the value of $60 is also available to active duty, veteran, and retired military members. To sign up for this membership, a Costco Membership Activation Certificate is required. A military status needs to be obtained through ID.me to access this offer.
Costco Membership Numbers
Costco has experienced a steady annual increase in the number of members globally over the last five years. In 2018 Costco had
94.3 million
members globally. This was up from
76.4 million
in 2014.
Amazon Prime
has recently surpassed Costco as the number one membership in the US. There are a number of households in the US that electing to buy a membership to only one of the discount clubs. Despite Costco having less expensive prices overall, Amazon Prime is starting to eat into Costco's membership numbers in the US.
Amazon Prime offers
additional perks
to its members, including free two-day shipping, a more extensive selection of brands and prices, and free access to books, television shows, and movies.
The percentage of houses that pay only for Amazon Prime membership was
16.2%
in 2016, while the percentage that pays only for Costco membership was
9.8%
.
Summary
Our first hour of research has found there is a significant amount of information available in respect of membership discount clubs, the best
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a
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t
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s
t
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when setting up a discount membership club, and the motivations people have when joining them.
Sam's Club (Walmart) and Amazon Prime have been identified as two other discount membership clubs of significance in the US.
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