US Telehealth Providers:

• There are 275+ telehealth providers in the U.S.
• Telehealth can be considered as “remote non-clinical services” and “clinical services.” 
• Most telehealth companies can fall into four main categories: synchronous, store and forward, remote monitoring, and mobile health/wellness.
• Companies such American Well, Avizia, and Carena specialize in virtual clinics and remote monitoring.
•  Philips allows for in-home monitoring and mobile wellness.
•  Sherpa categorizes itself as more of a service than a technology as it can help connect doctors with patients and arrange for care and surgeries.
• Some companies are categorized as direct-to-consumer providers and others are provided by health plans.

Utilization Insights

• A JD Power 2019 survey found users of telehealth providers ranked their service of 851/1,000.
•  65% of users were recommended by word-of-mouth.
• Availability of telehealth providers is the lowest in rural areas at 25%.
• The highest ranked companies for “direct-to-consumer brands” were Teladoc, Doctor on Demand, and MDLIVE respectively.
• For health-plan provided services, the top three were Humana, Kaiser Foundation Health Plan, and Cigna.
• A 2019 physician survey found that from 2015-2018 the use of telehealth providers increased from 5% to 22%.
•  Millennials and GenXers are more likely to use telehealth than Baby Boomers. 40% of Millennials consider telehealth providers very important in their decision making.
• Telehealth is expanding to Medicare as of 2018.
• The use of smartwatches and wearable devices has shown an increase in the use of telehealth in 2019.
• As of 2019, healthcare networks are using more Internet of Things or personal devices to communicate with 60% of organizations using them.
• 2019 is also seeing a rize in AI systems to check patient’s health information and inform doctors and nurses.