Prepared for Mark B. | Delivered February 14, 2020
Telehealth - Consumer Demand & Utilization
To understand the market demand for virtual visits of US telehealth providers by looking at how many telehealth providers are in the US and how they are categorized and the virtual utilization of care by the companies in the last two years.
US Telehealth Providers:
telehealth providers in the U.S.
Telehealth can be considered as
“remote non-clinical services” and “clinical services.”
Most telehealth companies can fall into four main categories:
synchronous, store and forward, remote monitoring, and mobile health/wellness
American Well, Avizia, and Carena
specialize in virtual clinics and remote monitoring.
allows for in-home monitoring and mobile wellness.
categorizes itself as more of a service than a technology as it can help connect doctors with patients and arrange for care and surgeries.
are categorized as direct-to-consumer providers and others are provided by health plans.
2019 survey found users of telehealth providers ranked their service of 851/1,000.
of users were recommended by word-of-mouth.
Availability of telehealth providers is the lowest in rural areas at
The highest ranked companies for “
s” were Teladoc, Doctor on Demand, and MDLIVE respectively.
health-plan provided service
s, the top three were Humana, Kaiser Foundation Health Plan, and Cigna.
A 2019 physician survey found that from
the use of telehealth providers increased from 5% to 22%.
Millennials and GenXers
are more likely to use telehealth than Baby Boomers.
of Millennials consider telehealth providers very important in their decision making.
Telehealth is expanding to
as of 2018.
The use of
smartwatches and wearable devices
has shown an increase in the use of telehealth in 2019.
As of 2019, healthcare networks are using more
Internet of Things
or personal devices to communicate with 60% of organizations using them.
2019 is also seeing a rize in
to check patient’s health information and inform doctors and nurses.