Prepared for Jerald L. | Delivered February 29, 2020
Trends In Healthcare- Patient Experience
To identify the latest trends and innovations in healthcare with regard to patient experience and engagement, focusing on technology/digital enabled services.
can play a key role in improving patient engagement by allowing patients to participate in their own care and therefore, higher patient satisfaction.
, the telemedicine program includes virtual visits, connected devices and remote imaging transfers. Their
enables patients with low-risk pregnancies to monitor vitals at home using hospital supplied equipment and then facilitates video visits with physicians with access to the data. Cleveland Clinic hospitals uses the telemedicine system's, called
, chat interface to make it easier for patients to chat with their care team after discharge.
emours pediatric health system
uses virtual visits for information transfer, such as reviewing a recent MRI, conducting
counseling or following up after a surgery.
Smart Hospital Rooms
Smart hospital rooms leverage technologies, such as tablets, smartphones, smart TVs and more, both inside and outside the walls of the hospital, in order to deliver care and resources to the patient.
Stanford Health Care
's new hospital boasts of smart rooms which includes in-room entertainment options, complete with pillow speakers and patient-operated controls.
The patients can control most of the digital technologies using a
and helps them with self-management even when they are still in the hospital.
At Medical University of South Carolina,
connect to the EHR to display relevant information outside of the patient room and helps in giving daily and weekly goals for quick discharge.
Mobile App Health Technology
Using wearable sector, like Fitbit, and technology advancements, an increasing amount of health data is stored and leveraged within
mobile health technology
. Mobile technology is being used across several aspects of care and engagement for symptom assessment and tracking, programmed reminders and feedback tailored to patient needs, and enhanced patient to physician communication.
Partnership between British startup
, the National Health Service (NHS), and private sector insurance provider Bupa Global, allows both the NHS and Bupa Global to provide Babylon’s online General Practitioner (GP) consultations and clinical triage services as part of their members’ coverage.
The service is called
GP at hand
for the NHS and Instant GP for Bupa beneficiaries and has also cemented its presence across Europe, Asia, and Africa.
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