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Research Outline
Prepared for Kailee C. | Delivered February 12, 2020
Running Shoes Consumer Journey
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Goals
To determine the pain points, motivations, purchase drivers, and channels used by consumers when purchasing running shoes/apparel.
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Early Findings
Buying Running Shoes/Apparel
New research has suggested the
style, color, and material
of the running shoe are the
d
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t
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r
m
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n
a
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feature for many consumers when purchasing running shoes.
In 2016, the
main influence
on the purchase of running shoes in the US was whether they are the same brand the consumer always wears. 50% of those surveyed identified this as there first consideration.
Other influences
included the recommendation from the salesperson (29%), recommendation from another runner (16%), price (15%), magazine shoe buying guide (7%), online review (6%), online search (5%), saw at event or expo (2%), elite athlete endorsement (1%), ad in magazine (1%), ad online (1%), and other (11%).
For the majority of consumers, their running
shoes are purchased
at department, discount, specialty-athletic, sporting-goods, and family-footwear stores. Although the price may be higher at specialty stores, they are recommended as there is more likely to be a salesperson who can properly advise the consumer on the right shoe based on the running planned, frequency, and other factors like gait.
The most important factor in the purchase decision is ensuring the running shoe is a
proper fit
. There is a serious risk of injury if the shoe is ill-fitting or not fit for the running planned.
Features that are
evaluated
when considering a running shoe include the sole (flexibility and shock absorption), the upper (fits without squashing or slipping), the lacing style, and the general overall style.
45% of running shoe purchases are influenced by the price or look, although the price is becoming less relevant. In 2011, 30% of running shoe purchases were
influenced by price
. This had fallen to 26% by 2015. This has fallen further, and now only 21% of running shoe purchases are influenced by price.
Consumers place considerable weight on the
image conveyed
by the brand and style of running shoes they wear.
One out of every five pairs of running shoes purchased is purchased solely for
leisure purposes
.
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