Cultural Competency Credentials - Healthcare Providers


To understand the offerings available in the cultural competency credential sector for healthcare providers by identifying which companies provide these credentials, the format in which they do so (e.g. online, continuing education), the cultures addressed, credits offered, costs, and affiliations (e.g. accreditation bodies), and identifying if there are any requirements in the area (NCQA), to assess what opportunities are available in this space.

Early Findings

Cultural Competence Credentials - Vendors

  • Cigna is one of the companies that offer cultural competency training to healthcare providers that are part of its network.
  • The company offers three courses that focus on gender disparity in the use of statins, as well as special considerations when caring for Hispanic patients or South Asian diabetic patients.
  • We have identified eight additional insurance companies, universities, or government institutions that provide cultural competency courses in the healthcare setting. Their names have been added to the attached spreadsheet.

Cultural Competence Credentials - Requirements

  • There are standards established by the Office of Minority Health National Culturally and Linguistically Appropriate Services (CLAS), the National Committee for Quality Assurance (NCQA), and National Association of Social Workers.
  • That said, the mandatory nature of this training varies from state to state. While some states require mandatory training regarding cultural competency, others have only proposed these requirements become mandatory, while a third group of states has no requirements whatsoever regarding this subject.

Summary of Findings

  • We used this initial hour of research to create the attached spreadsheet, in which we have provided the names of nine providers of cultural competency courses.However, we had time to provide the required information for only one of the providers. We could populate this information for the other providers with additional hours of research.
  • In addition, we assessed if cultural competency training in the healthcare setting is required by any governing body. We have found that while there are standards in place, their mandatory nature seems to be state-dependent. Therefore, we could provide additional information with further research.
  • We have provided information for the United States. If a broader focus is desired, that is, North America or global, this will have to be communicated in the response.
  • In addition to this public search, we scanned our proprietary research database of over 1 million sources and were unable to find any specific research reports that address the goals.

Proposed next steps:

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