Research Outline

Digital Communication by Governments


Provide information on the listed countries including
  • their digital communication capabilities and process with both individuals and organizations
  • their main method of communication with their citizens. Is it digital/electronic or paper-based (i.e. mailing to physical address)?

Early Findings

Data Availability

The initial round of research showed there is data available for analysis for the first three countries on the list: Austria, France and the Netherlands


  • Austria is moving to mGov, which is replaying eGov. All citizens will be able to interact with the government through their mobile devices.
  • Austria has a "one-time" only philosophy which means all data on an individual is stored in a single registry and is available to government agencies and processes on an as-needed basis.
  • The Austrian government's strategy is user-centric, so it does not create a government e-mail address for its citizens.


  • France has put 250+ processes online for citizens to access and update their information. Most have a mobile site so citizens can use their mobile device.
  • France also has a policy of storing data once and having it accessed by multiple agencies.


  • While the government of the Netherlands seems to have infinite information on its website about what they do, we were unable to find in our limited time frame any information on egovernment or digital interaction between the Netherlands and its citizens.


  • Within the allotted one hour of initial research, we were able to provide information from Austria and France which, when analyzed, indicated that they have user centric egovernment digital strategies and capture the identified information in their central database.
  • However, due to the paucity of time, we were unable to find any information on the Netherlands. We were also unable to do any research on business data collection.
  • Additional information for the remainder of the countries listed on the spreadsheet found here, can be uncovered if further hours are allotted for additional research. Details on our recommended research have been provided in our proposals below.