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Research Outline
Prepared for Andy N. | Delivered February 14, 2020
Communication Tools in the Workplace
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Goals
To find out the typical number of communication tools that an enterprise uses today throughout their workforce and whether the deployment of more and more such tools has a negative impact on the workforce.
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Early Findings
In 2019,
3.56 organizational communication
tools were used on average by enterprises headquartered in Europe, the Middle East and Africa.
Apart from the deployment of communication tools,
52 percent
of large sized organizations reported plans to increase spending in the enterprise human resources (HR) system in 2019.
However, in the United States, the deployment of new communication and collaboration technologies are low at
less than 30 percen
t overall.
Old school communication methods of
emails, phone calls and texts
still make up 75 percent of all communications with co-workers in a typical US workplace.
For the age group of
workers under 45
, the number is
71 percent
with emails and voice calls making up
58 percent
.
From a device perspective, company-owned desktop PC is used for
48 percent
of all workplace communication related work, which is significantly higher compared to personally-owned smartphones that are only used for
7.5 percent
of total work on average.
In terms of collaborating with colleagues, emailing documents back and forth is still the most common method of communication with
35 percent
of the US workforce preferring it.
The usage of cloud-based storage services as a workplace communication tool is only
8 percent
with co-workers and
7 percent
with colleagues from other organizations.
Real-time collaboration tools, such as Microsoft’s Office 365 and Google Docs are used by only
19 percent
of respondents surveyed in the US workplace.
According to surveys,
more than fifty percent
of employees feel overwhelmed by having to use multiple communication platforms in the workplace.
According to behavioral designer Mr.
N
i
r
E
y
a
l
, for many employees, keeping up with the communication demands of the workspace means
work spilling out
of the office into their personal life.
In addition to this public search, we scanned our proprietary research database of over 1 million sources and were unable to find any specific research reports that address your goals.
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