Research Outline

ECommerce Fulfillment Services

Goals

A list of ecommerce fulfillment and distribution companies in the US for CPG brands, including their pros and cons.

Early Findings

ShipBob

  • ShipBob offers easy and inexpensive fulfillment for ecommerce businesses through its large network of fulfillment centers in the US.
  • The company "brings next-day and 2-day shipping and logistics to fast-growing e-commerce brands through distributed fulfillment centers, and their inventory management and order management software."
  • Pros: The company is transparent about fees and breaks down this data on its pricing page.
  • Cons: While the company works with CPG brands, it is unable to handle products that need to be refrigerated or need permissions (such as prescription meds).

eFulfillment Service

  • eFulfillment Service is an award-winning fulfillment company that focuses on online sellers, most of which are startups or small to mid-size businesses.
  • The company also offers dependable warehouse services.
  • Pros: eFulfillment Service does not have minimum order volume requirements. It also does not charge extra fees for small order amounts.
  • Cons: The company does not have services for eCommerce companies selling their products outside the US. It is also not best for large businesses.

PFCfulfills

  • PFC Fulfillment (also known as PFCfulfills or Promotion Fulfillment Center) is an ecommerce management company which offers fulfillment and distribution services to all types of companies, including eCommerce CPG businesses.
  • The company promises same day eCommerce fulfillment services.
  • Pros: The company has been operating for over four decades. In addition, it has several eCommerce shopping cart integrations, including Shopify, Adobe Business Catalyst, Amazon, Yahoo!, and Rakuten.
  • Cons: There are a few reviews claiming the company makes mistakes and ships out incorrect items.

Fulfillrite

  • Fulfillrite offers e-commerce companies with "end-to-end order fulfillment services and is ideal for growing small, medium businesses, and large enterprises looking to streamline their order management processes."
  • The company's tagline is "order fulfillment for ecommerce and crowdfunding."
  • Fulfillrite handles a myriad of products, including consumer goods, electronics, and apparel.
  • Pros: It has strong relationships with major carriers like UPS and offers a wide range of discount rates and shipping options.
  • Cons: There have been some complaints about the company's customer service.

SUMMARY

  • Four US fulfillment & distribution companies that cater to CPG eCommerce businesses have been identified.
  • Please note that due to how niche this industry is, there was no way to identify or differentiate large players from up and coming players. These companies don't mention their revenue or financial details that could be used to classify them as "large" or "smaller."
  • We leveraged two lists of the best fulfillment companies in the US and selected the companies that meet the outlined criteria.